Refund policy

RETURNS

Returns are free for the Iberian Peninsula and purchases over €40. The deadline to request a return is 15 calendar days from receipt of the product at your address. If the deadline is exceeded, the return will not be accepted. At Christmas the period is extended up to 45 calendar days.

Orders from €0 to €15:€3.99
Orders from €15.01 to €59.99: €2.99
Orders over €60   FREE

Balearic and Canary Islands, Ceuta & Melilla

Orders from €0 to €15:€9.30
Orders from €15.01 to €100:   €7.70
Orders over €100   FREE

European Union

We do not ship products (yet) to any country in the European Union. Very soon you will have the possibility to buy.

DELIVERY TIME

Delivery time varies depending on the type of product. Also during Black Friday and the Christmas campaign, shipments may be delayed up to 72 hours longer than normal.

In no case are weekends or holidays included. Our warehouse is in Barcelona, ​​so there are holidays in Catalonia when we are closed and no shipments are made.

For ALL CBD products:

  • Iberian Peninsula (includes Portugal):Between 24 and 48 working hours.
  • Balearic Islands:72 working hours.
  • Canary Islands, Ceuta and Melilla:from 3 to 7 working days. It may take longer if held by Customs.
  • European Union:3 to 7 business days.

Accessories

  • Iberian Peninsula (includes Portugal):7-10 business days.
  • Canary Islands, Ceuta and Melilla:7-10 working days. It may take longer if held by Customs.
  • European Union:7-10 business days.

Clothing

  • Consult each product to see the shipping time.

RETURNS

Returns are free for the Iberian Peninsula and purchases over €40. The deadline to request a return is 15 calendar days from receipt of the product at your address. If the deadline is exceeded, the return will not be accepted. At Christmas the period is extended up to 45 calendar days.

To request a refund, the procedure is very simple. You just have to send an email to info@ Hippy- Collective.com with all the details of your order requesting the return. Our team responds with the following steps.

For the Canary Islands, the Balearic Islands, Ceuta and Melilla and International you must send the package on your own, covering the shipping costs to the address that we indicated in the email.

We will not accept packages with postage due or packages that do not have their corresponding return processed by email. We will only accept items that have not been worn and in their original box. Items in poor condition, used or without their corresponding original packaging will not be accepted.