Terms of service

1Identification of the Holder

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the User is informed that the owner of the website www. Hippy- Collective.com belongs to the company MARESME VENTURES, SL, and its identification data is as follows:

Responsible:MARESME VENTURES SL, hereinafter Hippy
Registered office:c/ Acacies, 17 Sant Andreu de Llavaneres, Barcelona
Telephone:+34 623 31 48 32

twoPrevious information

The General Purchase Conditions regulate the distance selling relationship between the products offered by Hippy on its website www. Hippy- Collective.com and the User, in accordance with the current legal provisions regarding distance selling, the General Law for the Defense of Consumers and Users, data protection, and the Services of the Information Society and Commerce Electronic.

In this sense, the User must accept the General Conditions of Purchase before placing the order, so before accepting it, read its content carefully.

The user must be 18 years or older to be able to buy productsBy purchasing, the User assumes all responsibility for the use of the products.

In case of not accepting the General Conditions of Purchase, the purchase of the products cannot be carried out and consequently Hippy will not assume any type of obligation or responsibility.

Hippy reserves the right to modify the content and/or scope of the General Conditions of Purchase at any time, without the need to communicate or notify it in advance, therefore, before purchasing the products on our Website, carefully read its content and that it is the responsibility of the User to review the General Conditions of Purchase before purchasing any product on the Website.

3Conclusion of the contract

It is essential that you register as a user of the website to buy onlineTo do this, you can access the"User registration"section.

Likewise, the User declares that he has sufficient legal capacity to contract the products of the Website.

During the purchase process you must identify yourself with the username and password provided.These data will not be publicYou are responsible for treating in a confidential and responsible manner the identity and password obtained in the registration as a User, and you cannot transfer them to anotherYou can modify the registered information at any time, by going to the"User Area"section of the website.

In this same section of"User Area"you will have access to a history of your orders, this is only a consultation section, but its management is allowed, and the user can delete those records that he considers not necessary to view.

Users can modify their personal data by accessing their"Profile"within their User accountIn addition, if the User has forgotten his password, he can recover his password in “Login”  “Forgot your password?”  “Retrieve”.

Once the order has been placed, the User will receive an acknowledgment of receipt by email or other equivalent means of electronic communication to the indicated address.

In the event that the User does not receive the confirmation within 24 hours, please contact us via email info@ Hippy- Collective.com.

Likewise, Hippy informs you that the formalization of the contract may be carried out in the following languages:Spanish and English.

4Data Protection

Treatment manager:



Address:c/ Acacies, 17 Sant Andreu de Llavaneres, Barcelona


Purpose of the treatment:We treat the data and information provided by the interested personnel in order to manage the User's purchase, as well as to be able to send you commercial communications and/or a newsletter, provided that you consent to it.

Legitimation:The treatment of this data is legitimized by the execution of contractual and/or commercial obligations.

Data conservation criteria:The data will not be kept longer than necessary for which they have been requested, except legal obligation.

Communication of the data:It is not communicated to other third parties, except legal obligation or express consent of the interested party.

International data transfers:No international data transfers will be made to third countries outside the European Union.

Rights of the interested party:The interested party has the right to withdraw consent at any timeWe also inform you that you can exercise your rights of access, rectification and deletion (Right to be forgotten), data limitation, data portability and opposition, by sending a letter to Acacies, 17 Sant Andreu de Llavaneres, Barcelona, ​​​​or email Hippy .

Likewise, the interested party is informed that they may revoke their consent to send commercial communications by sending an Collective to Hippy .

The interested party who wants to file a claim with the competent data protection control authority, which is currently the Spanish Data Protection Agency (AEPD), through its electronic headquarters:www.sedeagpd.gob.es/sede-electronica-web, or by writing to C/Jorge Juan nº6 - 28001 MADRID.

5product availability

The availability of the products offered by Hippy may vary depending on the demand of the Users.Although Hippy updates the stock periodically, the product requested by the User may be out of stock at that time.In case of non-execution due to unavailability, the User will receive an informative email and within a maximum period of 30 days the amounts paid for the canceled order will be paid.


The price of each of the products will be the one that appears in euros together with each product on the Website and will include the applicable VAT that, where appropriate, may correspond.

Hippy reserves the right to modify its prices at any time and without prior notice.The price applicable to the purchase request made by the User will be the one registered at the time of accepting the General Purchase Conditions.

7Way to pay

The User may pay the amount of his order by choosing any of the following waysDuring the purchase process you must indicate your choice:

VISA or MASTERCARD credit card

All personal or banking data transmission operations are carried out in a secure environment, a server based on standard security technology SSL (Secure Socket Layer)All the information you transmit travels encrypted through the network.

Likewise, your credit card details are entered directly on the bank's website, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any Hippy server.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information:the card number, the expiration date and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees on the security of the transaction.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the chargeIn this case, the corresponding debit and re-entry entries in the accounts of the supplier and the owner will be made as soon as possible.However, if the purchase had actually been made by the cardholder and the return request was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder will continue to be bound. vs Hippyto indemnify the damages caused as a result of said cancellation.


Allows you to send payments over the Internet safely and comfortablyThe PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution.Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information about Paypalwww.paypal.com

If you have any questions or problems with the payment of a purchase, do not hesitate to contact us through the email info@ Hippy- Collective.com.

8Transportation expenses

All shipping costs are detailed on the shipping and returns page.

9Lead times and delivery

Hippy will send products to the Iberian Peninsula, the Balearic Islands, the Canary Islands, the countries of the European Union, as well as to the rest of the countries.

Once the User has made the payment for the product, Hippy has confirmed it, and sent the confirmation email to the User about their purchase, the products will be delivered.

The delivery of the order will be made at the address that the User has specified during the purchase process on the web - a post office box or a post office will not be valid as an address - and in no case will a change of address be accepted.acceptedOnce the order has been shipped.

Hippy will not be responsible for errors that may occur in the delivery of the products purchased in the event that the User has not correctly filled in the delivery address.

For orders placed within the peninsula (Spain and Portugal) delivery times are from 24 to 48 hours on working daysThis period does not include Sundays or holidays.

If there is any incident in the delivery period, Hippy will inform the User in an appropriate and immediate manner.The User must take into account that:

• Home deliveries are not made on Saturdays, Sundays and holidays.

• Deliveries are from 24 to 48 business hours, so on Sundays and holidays there are no deliveries or shipmentsIf you have purchased with a 2 for 1 promotion or similar, your order may take a little longer, never exceeding 72 working hours.

• If you have purchased a pre-order product together with another regular product, they will all be shipped together within the time frame stated on the same pre-order product page.

• For orders placed in the Balearic Islands, delivery times are between 48 and 72 working hours.

• For orders made to the rest of the European Union, delivery times are from 1 to 7 working daysThis period does not include Saturdays, Sundays or holidays.

• For orders to the rest of the world, delivery times are 5 to 10 business daysThis period does not include Saturdays, Sundays or holidays.

If you need to adjust the shipment to your time needs, you just have to send an email to info@ Hippy- Collective.com as soon as you make the purchaseIn the email you can indicate if you want the order to be delivered in the morning (8:30-14:00) or in the afternoon (14:00-20:00) from Monday to Friday.This option is only valid for purchases made in the Iberian Peninsula.

In case of being absent during the delivery, the carrier will pass a second time and if in the second attempt you are still absent, he will contact you via SMS, telephone call or contact email provided in the order to arrange a delivery or to pick up the package in the nearest transport agency, which makes the delivery.

If you have not received your purchase within 48 working hours, do not hesitate to contact us via email info@ Hippy- Collective.com or by calling 930 244 968.

order tracking

Once the order has been sent, the User will automatically receive an email or SMS with the tracking link to know the status of their order at all times.It is important to check the spam, promotions or spam folder of your mail, since the mail can be redirected to one of these folders by mistakeIf you still do not receive the email, you can request the shipment number and tracking link through our email info@ Hippy- Collective.com.

Failed shipments

Hippy offers a free peninsular shipping service within 24 business hours, with up to two delivery attempts free of charge.

If delivery is unreasonably refused or delayed, we reserve the right to charge you for storage costs arising and/or to terminate the contract.If so, we will pay the difference between the amount already paid and the reasonable administrative expenses that have occurred (including the failed delivery and the return of the Order, in addition to the storage expenses).


The User will have the right to withdraw from the contract, without penalty, within fourteen (14) calendar days from the date of receipt of the product.

To exercise the right of withdrawal, you should only fill out and send this form to the email info@ Hippy- Collective.com

• For the attention of MARESME VENTURES, SL, with B67168203 and address at c/ Acacies, 17 Sant Andreu de Llavaneres, Barcelona.

• I hereby inform you of my willingness to exercise my right of withdrawal with an order number and/or reference …………………

• Name of the consumer and user or consumers and users

• Address of the consumer and user or consumers and users

• Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

• Date

To proceed with the return, the product must not have been used and must be in perfect condition with the labels and the corresponding packaging (boxes, bags, etc.) just as it was received, to the following address:c/ Acacies, 17 Sant Andreu de Llavaneres, Barcelona.

Once Hippy receives the product and our staff verifies and determines that the return conditions are met, Hippy will return to the User all payments received, including shipping costs within a maximum period of fourteen (14) calendar days counted from from the date the return was madeThe user informs Hippy of his decision to withdraw from this contractHippy proceed with the reimbursement using the same payment method used by the User for the initial transaction, unless the User states otherwise.The User will bear the cost of returning the purchased product.

We remind you that the costs of returning the products will be at your expense and that Hippy will not accept returns sent with expiration date in any case.

elevenDefective products

Hippy guarantees that the product conforms to the characteristics indicated on the website and that it will be delivered in perfect condition.Likewise, the User must ensure that once the order is received, check that it is in perfect condition.Remember that you have 15 calendar days from the receipt of the product at your home to request a return.

In the event of receiving a product in poor condition, the User

Once our staff verifies that the product is indeed defective, the money will be refunded or replaced.

A product will not be considered defective if more than 6 months have passed since its receipt, since it cannot be determined if it has been misused.

For this return to be effective, you must ensure that the product:

• Has not been used

• It has not been involved in any accident or damaged while trying to repair it.

• It has not been used contrary to what is established by the seller.

• Has not been damaged by wear, misuse or machine washing.

In case of non-compliance with the above requirements, and if the withdrawal period has elapsed at the time of making the return, Hippy may decide at its discretion whether or not to make the return.

The User will assume from the moment in which the delivery takes place, all the risks that the product may suffer.Hippy will not be responsible for what may happen once delivered in perfect condition.

In no case will a product be considered defective if it has been misused.It is not recommended to use our products to carry out any type of sports activity or wash them in the machine since they can deteriorate or break.For more information on how to care for and clean your shoes, you can make an inquiry by sending an email to info@ Hippy- Collective.com.

12Complaints and claims

The Client may address their complaints and claims to the email info@ Hippy- Collective.com.

Hippy must respond to the claims received in the shortest time possible and in any case within a maximum period of one month from the filing of the claim.

In accordance with EU Regulation 524/2013, the European Commission makes available to consumers and users an online dispute resolution platform, which is available at the following link:http://ec.europa.eu/consumidores/odr/Consumers can file their complaints through the online dispute resolution platform.

13Applicable law and jurisdiction

These General Conditions of Contract will be governed and interpreted in accordance with Spanish law.

The disputes that may arise between Hippy and the User will be submitted to the Spanish Courts and Tribunals.